Return Policy

At Glasses Fashion TT, we are committed to ensuring that you are completely satisfied with your purchase. If you are not fully satisfied, we offer a simple and hassle-free return process to ensure you’re happy with your eyewear.

Eligibility for Returns

  • Return Window: You have 30 days from the date of receipt to return or exchange your items.
  • Condition: The items must be in unused, undamaged condition, with all original packaging, tags, and accessories.
  • Non-Returnable Items: Custom-made prescription glasses, gift cards, and sale or clearance items are not eligible for returns or exchanges.

How to Initiate a Return or Exchange

  1. Contact Us: To start your return or exchange, please contact our customer service team at [email protected] or call [+1 626 202 3364] within 30 days of receiving your order. Provide your order number and the reason for the return.
  2. Return Instructions: Once your return request is approved, you will receive detailed instructions and a prepaid return shipping label to send back the product.
  3. Packaging: Please pack the item securely in its original packaging to prevent damage during return shipping.
  4. Processing Time: After we receive and inspect the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method within 7-10 business days.

Exchanges

  • If you wish to exchange your glasses for a different style, size, or color, we will send you the replacement items after receiving your return.
  • If the new item is of a higher value, the difference will be charged to your original payment method.

Refunds

  • Once your return is processed, you will receive a full refund for the item(s), excluding shipping costs. Refunds will be credited back to the original payment method used for purchase.
  • Please note that the refund process may take up to 7-10 business days to appear on your statement.

Damaged or Defective Products

  • If your order arrives damaged or defective, please notify us within 7 days of receiving the product, and we will arrange for a free return and replacement or full refund.

Contact Us

If you have any questions or need assistance with your return, please reach out to our customer service team:

  • Phone Number: +1 626 202 3364
  • Email: [email protected]
  • Address: 3600 FRAZIER ST BALDWIN PARK CA 91706-3897 USA

We are always here to help and ensure you are fully satisfied with your purchase.